“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it." Peter Drucker

 

How can a business management system help your business?

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Your documentation and drawings are controlled to ensure that everyone is working to the latest issue

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Your construction process will deliver a consistent build as your documentation will capture the process and the information will be readily available, so you are not reliant on individual skills and knowledge.

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It enables information from different disciplines/contractors/suppliers to be coordinated and problems identified; well before they are only picked up as they are trying to build.

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You can control your suppliers/subcontractors effectively to ensure that they deliver to your specifications

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Your defects will be reduced as the errors can be identified, root cause and corrective action put into place and the system can be updated to prevent re-occurrence in the future.

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You can obtain new business as you can demonstrate to potential customers that your processes are in control, therefore you can maintain quality and costs

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You can gather data about your business in order to make evidence-based change to your business which will remove the guesswork of where your operational weak points and frailties are located

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You can improve your business through continuous improvement in order to make it efficient and effective, which will save you time and money

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You can provide customer satisfaction by meeting the customer’s specifications and requirements as well as delivering on time in full

 

How can Continuous improvement help your business?

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You can improve the way processes are delivered reducing time and cost. This can allow you to offer clients solutions which are cheaper and handed over in shorter timeframe as well as meeting the specification requirements.

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You can prevent reactionary responses and encourage proactivity.

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You can find better ways to meet the needs of the customer.

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You can increase the reputation of your business and become a brand with which customers associate with quality.

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You will create a collaborative approach with the relevant people to achieve the best improvement opportunities. This helps to utilise the knowledge and experience from all aspects of the business to bring about the best improvement.

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You can extend the life of your machines and equipment

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Your quality will improve through a cleaner environment

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You can improve safety and ergonomics

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You can increase productivity

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You can free up space

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You can create a culture of problem-solving

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You can reduce your costs

 

How much is your Cost of Quality?

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COQ = Prevention + Appraisal + Failure

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The following can affect the cost of quality:

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• Excess scrap and waste material created by inefficient construction processes

• Rework on defective or damaged products before the build is completed

• Retesting and analysing processes and procedures to determine the point of failure.

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If poor Quality is not caught before build or services reach the end customers, the external costs can include:

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• Warranties

• Complaints

• Repairs

• Long-term customer dissatisfaction

• Brand damage

• Decreased customer lifetime value.